Job Opportunities

Position Title:    Family Service Advisor

Employer:           Catholic Cemeteries Association of the Archdiocese of Hartford, Inc.

Locations:           New Haven/Waterbury

Position Summary

Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for Advanced Planning of Cemetery needs, sudden loss of a loved one’s Cemetery needs, and Memorialization products and services. Family Service Advisors will demonstrate by example the value of the Catholic Church’s teachings on the Rite of Christian Burial in all their dealings with families, staff, and internal/external contacts.

Reporting to the Family Service Director, Family Service Advisors interact with families, Cemetery Managers, and other personnel/departments.  This is a performance-based sales and ministry position.

Education and Experience

  • College degree preferred with 2-4 years working in a performance-based sales environment having face-to-face contact with the customer

Position Requirements

Include, but are not limited to:

  • Knowledge of the Catholic faith, rituals, and traditions
  • Able to assist families with a “Family First” approach
  • Knowledge of processes, principles, and methods for selling products and services
  • Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals
  • Excellent interpersonal and communication skills, both in person and on the telephone
  • Highly organized, detail oriented, and excellent time management skills
  • Ability to work and make decisions under pressure and tight deadlines
  • Proficient in the use of Microsoft Office.
  • Valid state issued driver’s license, good driving record, and proof of insurance is required. A thorough background check and drug testing is required.

Compensation and Benefits

We offer excellent compensation for motivated individuals, which includes a base salary plus commissions and incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits.

About the Employer

Catholic Cemeteries Association of the Archdiocese of Hartford Inc. serves the living in life’s most precious moments. Providing immediate and advanced planning cemetery services, Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. assists in sharing this meaningful experience with family and friends through education and advising.   Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. is a charitable organization founded in faith and is an open source provider of information for end of life services. Local candidates only

Please send resumes to Nicole Redos- nredos@ccacem.org

Assistant Manager

Location –Hartford, CT

JOB DESCRIPTION

BASIC FUNCTION: To direct and supervise all field operations of the
cemetery or cemeteries entrusted to the Assistant Manager’s care in conformity
with Catholic Cemeteries Association policies and to. represent the
Association to the public in a manner that reflects favorably on the
Catholic Church.

DUTIES AND RESPONSIBILITIES:

1. To direct and supervise all field employees and all operational
and maintenance activities
2. To train and instruct and develop field employees in performance
of job assignments
3. To instruct and insure that field employees follow proper safety
procedures in job assignments and in the use of equipment
4. To assist families at the time of purchase of graves whether pre-need or immediate need and be responsible for paper work involved in the absences of a family service advisor. To oversee the activities related to interment, including laying
out and checking on graves, funeral procedures, vault setting,
grave preparation and completion of interments
5. To assign work and maintain standards of performance so that the
cemetery is in excellent condition at all times
6. To supervise the work related to memorials, including layout of
foundations and setting of markers
7. To assist in the layout of new sections and the renovation of old
sections
8. To maintain good public relations with the community, and assist the public in their needs, taking appropriate action to resolve complaints
9. To make recommendations for improving and developing cemetery facilities, and suggest such changes in policy as seem appropriate
10. To be responsible for all inventory items and proper maintenance of cemetery equipment and buildings
11. Should have basic computer knowledge of Word, Excel, and Outlook (or any email) programs
12. To monitor all cemetery employee’s attendance records and
report excessive absenteeism/tardiness to the manager.
13. Follows Association’s policies and fulfills requests promptly.
14. Responsible for completing all assigned projects within schedule.
15. Must complete all paperwork pertaining to all contracts and product sales in the absences of a family Service Advisor.
16. Responsible for productivity through pre-job planning and scheduling.
17. To assure the preparation and accuracy of all cemetery office records and to prepare statistical data, monthly area operation reports and other reports as directed.
18. Is responsible for all cemetery operations in the absences of the cemetery manager.

JOB PERFORMANCE: Performance will be evaluated by accomplishments in
relation to above duties.

ORGANIZATIONAL RELATIONSHIP: The Assistant Manager reports to the Cemetery Manager and is responsible for the duties set forth above.

Please send resumes to Nicole Redos- nredos@ccacem.org